Last updated: 22 July 2026 · Effective date: 22 July 2026
This Refund Policy explains when and how refunds, cancellations, and rescheduling apply to tuition provided by Tutera Academic Services LLC ("Tutera", "we", "us"). It should be read together with our Terms of Use.
The trial session is free and carries no obligation to continue. No payment is taken for the trial, so no refund is required.
Paid plans are billed per subject, in advance, on a monthly basis as shown on our Pricing page. Your plan continues each month until you cancel. You can cancel future billing at any time by contacting us before your next billing date; cancellation stops future charges and does not, by itself, refund the current period except as set out below.
We want you to be happy with the teaching. If you are not satisfied, contact us within [7] days of your first paid session for that billing period and we will work with you to make it right — this may include a replacement teacher, additional support, or a partial or full refund of unused sessions at our reasonable discretion. Refunds are generally calculated on a pro-rata basis for sessions that have not yet taken place.
If we cancel a session and cannot offer a suitable rescheduled slot, that session will be credited to your account or refunded. We will always try to give you as much notice as possible.
You may reschedule a session at no charge if you give us at least [24] hours' notice. Sessions rescheduled or cancelled with less than [24] hours' notice may be treated as delivered and are not refundable, so we can fairly compensate the reserved teacher. We understand emergencies happen — please contact us and we will do our best to help.
If a student does not attend a scheduled session without notice ("no-show"), the session is treated as delivered and is not refundable. The recording and any materials, where available, will still be added to your account.
To request a refund or discuss your plan, email hello@tutera.me or WhatsApp [+971 50 000 0000] with your account name, the subject/plan, and the reason for your request. The more detail you share, the faster we can help.
Approved refunds are issued to your original payment method within [7–14] business days. Your bank or payment provider may take additional time to show the funds. Refunds are made in the currency of your original payment; we are not responsible for currency-conversion differences applied by your provider.
Questions about this Refund Policy? Contact hello@tutera.me. We may update this Policy from time to time; the latest version will always appear on this page.