Privacy Policy

Last updated: 22 July 2026 · Effective date: 22 July 2026

This Privacy Policy explains how Tutera Academic Services LLC ("Tutera", "we", "us") collects, uses, shares, and protects personal data when you use our website tutera.me and our online tuition Services. Because we teach children, we take the privacy of students and their families especially seriously.

1. Who we are

Tutera is the controller of your personal data. We are Tutera Academic Services LLC, registered in [Country of registration]. You can reach us at hello@tutera.me.

2. Information we collect

We collect information you give us and information generated through use of the Services, including:

• Parent/guardian details: name, email, phone/WhatsApp number, and billing information.
• Student details: first name, grade, school [optional], subjects, and learning goals or areas to improve.
• Learning data: attendance, topics covered, progress notes, assessments, session recordings, and transcripts.
• Wellbeing information: only where you choose to share it in connection with mentor or wellbeing support.
• Technical data: device, browser, IP address, and usage information collected automatically.

3. Children's data & consent

Our Services are booked and managed by a parent or legal guardian. We rely on parental consent to collect and process a student's personal data for the purpose of delivering tuition. We collect only what we need to teach effectively and support the student. A parent or guardian may review, update, or request deletion of their child's data at any time by contacting us.

4. How we use your information

• To provide and schedule one-to-one tuition and matched teachers.
• To build personalised learning plans and track progress.
• To operate the parent window and send progress updates.
• To process payments and manage your plan.
• To provide mentor and wellbeing support you request.
• To communicate with you about trials, bookings, and support.
• To improve our Services and for security and legal compliance.

5. Session recordings & transcripts

Live sessions are recorded and transcribed so the student can revise and catch up, and so parents have visibility. Recordings and transcripts are stored securely and are accessible to the relevant parent/student account, the assigned teacher and mentor, and authorised staff. We do not sell recordings or use them for advertising.

6. When we share information

We do not sell your personal data. We share it only as needed with: our teachers, mentors, and staff delivering the Services; trusted service providers (for example, secure hosting, video, and payment processors) bound by confidentiality; and authorities where required by law. Any providers acting on our behalf are permitted to use the data only to provide services to us.

7. Cookies

Our website uses a small number of cookies and similar technologies to remember your preferences (such as light/dark mode) and to understand how the site is used. You can control cookies through your browser settings. [Add a link to a detailed cookie notice if required.]

8. Data retention

We keep personal data only as long as necessary for the purposes described above, to meet legal and accounting obligations, and to resolve disputes. Recordings and learning records are retained for [retention period, e.g. the duration of enrolment plus X months], after which they are deleted or anonymised.

9. Security

We use appropriate technical and organisational measures to protect personal data against loss, misuse, and unauthorised access. No online service is completely secure, but we work to protect your information and to promptly address any incident in line with applicable law.

10. Your rights

Subject to applicable law, you may request access to the personal data we hold, ask us to correct or delete it, object to or restrict certain processing, or withdraw consent. To exercise these rights, contact us at hello@tutera.me. We may need to verify your identity before acting on a request.

11. Contact & complaints

If you have questions or concerns about how we handle your data, please contact hello@tutera.me or WhatsApp [+971 50 000 0000]. You also have the right to complain to the data protection authority in your country. We may update this Policy from time to time; the latest version will always appear on this page.